Shipping & Return Policy – Psycho Drug World

Last Updated: 17 October 2025

Shipping Policy

  • We offer discreet and secure worldwide shipping.

  • A flat shipping fee of €40 applies to all orders, regardless of destination.

  • Orders are processed within 1-3 business days after payment confirmation.

  • Delivery estimates:

    • Luxembourg & EU: 3–7 business days

    • International Orders: 7–14 business days (subject to customs clearance)

  • Customs & Legal Responsibility:
    Rest assured, we use (Expressmaildeliveryservices.eu) for all our package deliveries. They’re our top-rated mail service, ensuring packages are vacuum-sealed, discreetly packed, and fully insured before leaving the warehouse. No signature is required upon receipt, and they take measures to facilitate smooth customs clearance.”

Discreet Packaging

  • All orders are shipped in plain, unmarked packaging to ensure privacy.

  • No product names or branding will appear on the parcel.

Return & Refund Policy

  • Due to the nature of our products, we do not accept any returns or exchanges once an order has been shipped.

  • All sales are final.

  • Refunds are only possible in the following cases:

    • The order did not arrive due to a proven shipping failure.

    • The wrong product was shipped.

  • If your package is lost during transit and the tracking confirms non-delivery, please contact us within 72 hours to request a support review.

Damaged Packages

  • If your parcel arrives visibly damaged, please document the package with clear photos and contact us immediately.

  • Claims must be made within 48 hours of delivery confirmation.

Contact for Shipping Issues

For shipping or delivery-related inquiries, contact:

Psycho Drug World – Support Team
📧 Email: admin@psychodrugworld.lu